FREQUENTLY ASKED QUESTIONS

Do you have alternative contact details?

Yes, if you can't reach us, please try the following number: 081 5444 552.

What is Self-Storage and what makes PODit unique?

Self-storage is an easy and affordable way for you to lock and store your goods. PODit is a mobile storage company, meaning that we deliver our PODs to your doorstep!
You lock the units and we take it back to be safely stored in our warehouse, until you request a delivery or collect your items.

How can I benefit from this service?

PODit can be used for many purposes such as a place to free up space in your home, business storage to declutter your shop or office and easily accessible storage units for students.

Who can use Podit Self-Storage?

Anybody. Self-storage at PODit can be used for many purposes:

• Storage units as an extension of your home; a place to store items to free up space.
• As a business storage solution to de-clutter your shop or office.
• A convenient way to hold stock for businesses in Stellenbosch.
• Temporary hold in our storage containers when changing homes or moving.
• Secure files and admin.
• Student storage in Stellenbosch - as a student needing a place for books and other personal belongings during university holidays.
• As a new resident to the greater Stellenbosch community who needs to keep your possessions safe whilst finalizing your housing situation.

Do I need insurance?

We advise all clients to insure their belongings. If you do not have your own personal insurance, then we highly recommend Intasure. PODit will not be held responsible for damage to items between transit. PODit insures the POD's contents in the storage area against fire and storms.

How does delivery work?

• Log into your profile on our website under login/register and specify when and where your possessions should be collected.
• We bring a mobile storage POD to your door.
• The POD is transported back to our warehouse and stored until you request that it be delivered back.

By using a “Pick-up or deliver it” you will eliminate unnecessary double handling of your belongings, save time, money and most importantly it reduces the risk of damage to your goods.

What are your office hours?

Our warehouse is open from 08:00 - 17:00 from Monday through Friday. On weekends we are open by appointment. Please contact us via email ( info@podit.co.za ) or WhatsApp or call us ( 073 0066 404 or alternatively 081 5444 552 )

Do you only offer delivery in Stellenbosch?

No, we deliver up to 100km from our Stellenbosch warehouse. If you are unsure whether your location is within range, simply make a booking, enter your address and if it's close enough, the fee will be calculated and shown.

Do you sell moving supplies?

Yes, you can view all the items we sell at our online shop. To order supplies, you need to create an account first.

How do I make my monthly payments after my initial payment?

Login on our website and pay for the month or pay the total amount for the hiring period.

Will large moving trucks be able to enter the site?

Yes, all of our branches can accommodate moving trucks.

Will I receive a monthly invoice?

Yes, monthly invoices will be sent to you via email.

When do I pay?

All payments are to be made at the start of the month. Our invoices are generated automatically online and can be downloaded under "transactions”. We also offer direct online payment options.

Can I make use of my own transportation?

Yes, you are welcome to. If you want to use movers, please contact us and we'll share the details of trusted moving companies near you.

How do I schedule for my POD to be brought back after the rental period?

Simply log in, manage your units and click to end the rent and schedule delivery.

How do I know what size I need?

You can view our size guide for the dimensions and see whether your items will fit.
Alternatively you can also contact us and ask for assistance.

What is the minimum time to rent a storage unit?

PODit operates by month to month contracts. Months are calculated in calendar months and not in 30-day cycles.

How can I access my storage unit?

Stellenbosch clients can visit their unit during normal office hours or they can contact us and schedule a time and date after hours. Paarl and Strand branches can be accessed if you have the key we share. Once you have made the booking we'll give you more info regarding that.

Who has access to my POD?

Delivery and collections. PODs can only be accessed by signing them out for delivery on the web or in person. SMS notification containing a code will be sent to your mobile number once your POD has been logged out and is ready for delivery. A PODIt member will require the receiver of the pod for the unique identification code sent via SMS to be presented upon arrival to delivery destination. After hours access - Appointment by phone. Our facilities are locked and armed from 17:00 pm to 07:00 am. On site Security cannot give access to anybody or disarm the storage area - it must be arranged before arrival.

How safe is your storage facility?

POD Security Enclosed yard with electrified fencing and infrared beams on the inside of the perimeter 3.6m high reinforced concrete walls. Double Alarm systems plus an external security patrol service. PODit detection system for fire, smoke, water, vibration, motion, light and heat detection. 24 Hour CCTV surveillance in a well-lit facility. Keys to access the PODs are only kept by the users. PODit storage area can only be accessed by staff members via access control. An on-site resident manager can assist you with any problems, concerns or loading. Unregistered movers/helpers must be accompanied by a registered user at all times.

Can I store anything I want?

Our contract states what may and may not be stored. The contract can be viewed online before making a booking.

How do I make my monthly payments after my initial payment?

Payments can be made on our website by logging into your personal account.

Can moving trucks easily access the PODit warehouse?

Yes, we have large garage doors which will allow trucks of a considerable size to enter easily.

When do I pay?

The first payment should be made before your scheduled moving in date. Thereafter, on the first day of every month. We do not accept cash.

Do I need my own padlock?

Yes, all units require a lock from the client. You are welcome to buy a lock from our online shop or you can bring your own lock.

How do I go about requesting that my goods be delivered back to me?

Login and book a delivery time and date to the address of your choice or contact us by phone or email.

How do I know what size I need?

Create a list of the items and contact us for help or pop in at PODit to see the POD.

What is the minimum time to rent a storage unit?

PODit operates by month to month contracts. Months are calculated in calendar months and not in 30-day cycles.